Refund policy

30-Day Replacement Guarantee

We have a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement.

To start a replacement ticket, you can contact us at hello@peacehaven.store

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

*Disclaimer* - Some products may look different in person due to the angle and lighting of the photos.

Exchanges
The fastest way to ensure you get what you want is to replace the item you have, and once the replacement is accepted, we will let you know about your replacement delivery.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@peacehaven.store

.